How to stay safe when contacting businesses through our platform

At British Equestrian Businesses, your safety and trust are our top priorities. Our messaging system is designed to help you easily connect with equestrian businesses, but it’s important to use caution and follow best practices when communicating or arranging transactions online.

Why Messages May Be Monitored

To ensure the integrity of our platform and maintain a safe environment for all users, some messages may be analysed for:

• Security and fraud prevention

• Customer support and dispute resolution

• Quality improvement and user feedback

This monitoring helps us detect and prevent misuse, scams, or suspicious activity.

Safe Payment Practices

To protect yourself from fraud, always follow these guidelines:

• Make payments only through the British Equestrian Businesses website or through links provided on the verified business listing.

• Do not send payments to personal accounts, such as PayPal Friends & Family or direct bank transfers to individuals.

• Avoid making payments through unofficial or external platforms without verifying the recipient’s identity.

• Be cautious of businesses that insist on communicating outside the platform immediately or pressure you into urgent payment.

Verified & Promoted Listings

Look for businesses marked with the green check icon (Verified Listing) or blue Ad icon (Promoted Listing) — these businesses have undergone additional checks or have partnered with us to enhance their visibility.

Report Suspicious Activity

If you receive a message that seems suspicious or requests payment in an unusual manner, please contact us immediately.

Final Tips

• Keep all communication within our platform where possible

• Ask questions and verify details before committing to a purchase or booking

• Trust your instincts — if something feels off, pause and check

Your trust means everything to us. Thank you for helping to make British Equestrian Businesses a safe and supportive community.